Return Policy

1. Return Eligibility

You can return most items within 7 days of delivery. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging with all tags and accessories intact.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery. Send photos of the issue along with your order number to our support team. We will arrange for a replacement or a full refund at no additional cost to you.

3. How to Initiate a Return

1. Contact our support team at raishashopbd@gmail.com with your order number and reason for return.
2. Our team will review your request and provide return instructions within 24 hours.
3. Pack the item securely and ship it back using the provided return label or instructions.
4. Once the item is received and inspected, we will process your refund or replacement.

4. Refund Process

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method. Depending on your bank, it may take additional time for the refund to appear in your account.

5. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including:

• Innerwear and intimate apparel
• Beauty and personal care products
• Perishable goods and food items
• Customized or personalized products

These items may be returned only if they arrive damaged or defective.

6. Shipping Charges

Original delivery charges are non-refundable. If the return is due to our error (wrong item, damaged product, etc.), we will cover the return shipping costs. For returns due to change of mind, the customer is responsible for return shipping.

7. Exchanges

If you need a different size, color, or variant, please place a new order and return the original item for a refund. This ensures you receive the replacement as quickly as possible.