Support Policy

1. Support Availability

Our customer support team is available from 9:00 AM to 6:00 PM, Monday to Saturday. We aim to respond to all queries within 24 hours during business days. Support is not available on public holidays in Bangladesh.

2. Support Channels

You can reach us through several channels:

• Email: raishashopbd@gmail.com — for detailed inquiries and order-related issues
• Phone: +880 1707-323989 — for urgent matters and immediate assistance
• Facebook: raishadin shop Official Page — for general questions and community support
• Contact Form: Use our Contact Us page to send us a message directly

3. What to Include in Your Request

To help us serve you faster and more effectively, please include:

• Your order number (if applicable)
• A clear and detailed description of your issue
• Any relevant screenshots or photos (for product issues)
• Your preferred contact method for follow-up

4. Response & Resolution Time

We acknowledge all support requests within 2-4 hours during business hours. While we strive for immediate resolution, some complex issues — such as payment disputes or shipping investigations — may take 2-3 business days to investigate and resolve thoroughly.

5. Order Tracking Support

You can track your order status anytime through your account dashboard or by visiting our Track Order page. If your tracking information hasn't updated in more than 48 hours, please contact us.

6. Escalation Process

If your issue is not resolved to your satisfaction within the expected timeframe, you may request escalation. Our senior support team will review your case and provide a resolution within an additional 1-2 business days.

7. Feedback & Suggestions

We value your feedback. If you have suggestions on how we can improve our support, please share them through our contact form. Your input helps us serve you better.